Frequently asked questions
How MySondham actually works.
- Why can't I see the broker's phone number?
- MySondham masks participant contact details throughout most of the deal. You interact via masked deal references (MSCUST-XXXXXXXX) and relay messaging. Broker identity (name and direct contact) is revealed to customers only from Agreement Signed (stage 9) onward. This protects both sides from spam and leaked numbers.
- How does the 12-stage deal journey work?
- Every enquiry becomes a structured deal: Enquiry Received → Customer Qualified → Property Shortlisted → Site Visit → Offer → Negotiation → Agreement Drafted → Agreement Signed → Token Payment → Registration Scheduled → Deal Closed. Stages advance one at a time with a recorded timeline. You can track progress in your dashboard.
- Is posting really free right now?
- Customer posting is free. Brokers need an active ₹199/month subscription and are subject to tier listing caps; builders have plan-based quotas.
- What happens to my data during tenant verification?
- Nothing runs without your explicit OTP-confirmed consent, logged in our consent ledger. Checks (Aadhaar, PAN, court record, employment) are processed by AuthBridge or IDfy. Owners see only a Green, Amber, or Red outcome — never your raw report. Verification artefacts are auto-purged after 90 days.
- How do Trust Tiers work for brokers?
- Certified Deal Partners start at Verified after KYC. Silver and Gold tiers are earned through completed deals, response rates, and platform behaviour. Higher tiers unlock more active listing slots and priority in partner assignment. Tiers are visible on listings before the broker's name is revealed.
- What is a Living Property File?
- When a deal reaches Agreement Signed, we automatically create a Living Property File — a durable record of the property snapshot, sale/rental terms, and key dates. Owners can share time-limited links with banks, lawyers, or tenants, and receive annual renewal reminders.
- Can I search outside Tamil Nadu?
- Yes — search works pan-India by city, locality, or pincode. Deal services (broker assignment, staged journey) are fully operational in Tamil Nadu and Puducherry. Other states may show listings but display "Coming Soon" for full deal services until we expand.
- How do I save properties to a shortlist?
- Click the heart icon on any listing card when logged in. Saved properties appear under Shortlisted Properties in your account menu. Guests are redirected to login first.
- What is a deal reference (MSCUST-...)?
- Every customer deal gets a masked reference like MSCUST-A1B2C3D4. Use it to look up your deal from the header menu. The lookup confirms existence only; viewing deal details requires login as a deal participant.
- Why are listing photos not visible immediately after upload?
- All photos pass automated moderation and admin review before going live. This prevents misleading images, contact-detail overlays, and location mismatches. You will see "under review" status until approved.
- How are brokers assigned to my enquiry?
- When you enquire on a listing, MySondham assigns the Certified Deal Partner with the lowest active deal count in that property's locality. You see their trust tier immediately; their name stays masked until later stages.
- What payment methods do you accept?
- Broker subscriptions are processed through Razorpay (UPI, cards, net banking, wallets as supported by Razorpay). Customers browsing, enquiring, and posting are free.
- How do I delete my account or data?
- Email ennpearl@mysondham.com to request access, correction, or erasure. Some records (deal messages, consent ledger) must be retained for legal periods under our Privacy Policy and DPDP obligations.
- Can builders give staff access to post listings?
- Yes — builder accounts support staff sub-accounts with configurable permissions (create, publish, view analytics). All actions are attributed to your organisation.
- Is MySondham an RERA-registered broker?
- MySondham is a technology platform. Certified Deal Partners are independent brokers who complete our KYC and RERA verification. We facilitate structured deals; the partner handles site visits and registration coordination.